Florida E-ZPass Login: Pay Tolls, Check Balance and Recharge

Florida E-ZPass login gives drivers quick access to their toll accounts through the Central Florida Expressway Authority portal. Drivers can check balances, pay tolls, update payment methods, view statements, and resolve violations through a single secure login. This page explains every part of the Florida E-ZPass login process, from new account setup to password reset, recharge options, transponder management, mobile app use, and customer service contact details.

E-ZPass Florida runs through the Central Florida Expressway Authority (CFX) system, which covers toll roads in the Orlando metro area and connects to over 40 states in the E-ZPass network. The login portal at epass.cfxway.com lets account holders manage vehicles, view toll history, dispute charges, and keep their accounts in good standing. Below is the full breakdown of how the system works and how to use it without errors.

What Is Florida E-ZPass and How Does It Work?

Florida E-ZPass is an electronic toll collection system that lets drivers pay tolls without stopping at booths. A small transponder mounted on the windshield communicates with overhead sensors at toll points. The system reads the transponder, deducts the toll from the prepaid account, and records the transaction. Drivers save time, avoid cash payments, and skip paper bills.

The Central Florida Expressway Authority manages the E-PASS system, which works alongside SunPass, LeeWay, and E-ZPass from other states. CFX joined the E-ZPass network in 2018, which expanded interoperability across the eastern United States. Today, a Florida E-ZPass transponder works in more than 40 states, covering most major toll roads from Maine to Texas.

Drivers can choose from three account types: E-PASS, E-PASS Xtra, and Uni. Each option offers different benefits based on usage patterns. E-PASS is the standard prepaid account. E-PASS Xtra is a portable transponder that works in rental cars. Uni is a sticker transponder linked to a license plate, useful for households with multiple vehicles.

The official Florida E-ZPass login portal is located at epass.cfxway.com. Drivers should always type this address directly into the browser to avoid fake sites. The login page asks for a username and password. Once signed in, users see their account dashboard with balance, recent tolls, payment status, and account settings.

Florida E-ZPass Login Portal: Official Access Point

The login screen also includes links for new users, password reset, and account recovery. CFX does not use the same login system as SunPass, although both toll programs operate in Florida. E-PASS accounts require separate credentials from SunPass accounts. Drivers with both systems must manage each portal independently.

Logging into a Florida E-ZPass account takes less than a minute when the correct steps are followed. Here is the exact process for web and mobile access.

Open a browser such as Chrome, Edge, Safari, or Firefox.
Go to epass.cfxway.com.
Click the “Login” or “Sign In” button at the top right.
Enter the username or account number.
Type the password.
Click “Submit” to reach the account dashboard.

Download the E-PASS app from the App Store or Google Play.
Open the app and tap “Login.”
Enter the same username and password used on the web portal.
Enable biometric login (Face ID or fingerprint) for faster future access.

If login fails, the system locks the account after five failed attempts. A lockout lasts 15 minutes before another try is allowed. After three failed reset attempts, the user must call customer service at 1-800-353-7277.

Florida E-ZPass Password Reset: Recover Your Account

A forgotten password is the most common login issue. The reset process is simple and takes about two minutes.

Go to the login page at: epass.cfxway.com.
Click “Forgot Password” below the password field.
Enter the username or registered email address.
Check the email inbox for a reset link from CFX E-PASS.
Click the link and create a new password.
Log in with the new password.

Reset links expire after 30 minutes. If the link does not arrive, check the spam or junk folder. If the email is missing after 10 minutes, request another reset or call customer service. Passwords must be at least 8 characters long and include one number and one special character.

Florida E-ZPass Account Registration: New User Setup

New users must register before they can log in. Registration is free and takes about 5 to 7 minutes.

Visit epass.cfxway.com and click “Register” or “New User.”
Enter personal details: full name, email, phone number, and mailing address.
Create a username and password.
Select an account type: E-PASS, E-PASS Xtra, or Uni.
Add a vehicle: license plate number, make, model, year, and color.
Add a payment method: credit card, debit card, or bank account.
Set a starting balance and auto-recharge amount.
Review and submit the application.
Check email for a confirmation link and click it to activate the account.

After activation, drivers can order a transponder online or pick one up at a CFX service center. The first transponder costs $25 plus tax. Replacement transponders cost $15.

Florida E-ZPass Balance Check: View Your Account Funds

Drivers can check their balance three ways: web portal, mobile app, or phone. The web portal shows the current balance on the dashboard after login. The mobile app displays the balance on the home screen. Calling 1-800-353-7277 and entering the account number also gives a balance update through the automated system.

A low balance triggers an alert by email or text message. CFX recommends keeping at least $20 in the account to avoid negative balances and potential violation fees. When the balance drops below the set threshold, auto-recharge adds funds automatically from the linked payment method.

Florida E-ZPass Recharge: Add Funds to Your Account

Recharging a Florida E-ZPass account keeps toll payments active. There are four recharge methods.

Automatic Recharge

Auto-recharge adds a fixed amount when the balance falls below a set level. Most drivers set the threshold at $10 and the recharge amount at $25. The system charges the linked credit card or bank account each time the trigger point is reached.

Manual Online Recharge

Log in to the web portal or app, click “Add Funds,” and choose the amount. Payments process immediately for credit and debit cards. Bank account payments take 1 to 3 business days.

Phone Recharge

Call 1-800-353-7277, follow the prompts, and pay with a card. A service fee of $1.50 applies to phone payments for non-account holders.

In-Person Recharge

Visit any CFX E-PASS service center or partner retail location, including select Publix, CVS, and Walgreens stores. Cash is accepted at retail locations.

E-PASS Xtra: Portable Transponder for Rental Cars and Visitors

E-PASS Xtra is a removable transponder that works in any vehicle, including rentals. It mounts to the windshield with suction cups and transfers between cars. This option is popular with tourists, business travelers, and families with multiple drivers.

The Xtra transponder costs $25 plus a $5 annual fee. It links to the same account as a standard E-PASS, so all tolls appear on one statement. The Xtra option also works outside Florida in any E-ZPass-compatible state, making it useful for long-distance road trips.

Uni Sticker Transponder: License Plate Tolls

Uni is a sticker transponder that mounts permanently to the windshield. It is smaller than the standard E-PASS and costs less. Uni reads license plates through overhead cameras, which means it works even when the transponder is not mounted. The system charges the toll to the registered plate.

Uni is a good fit for drivers who want a low-cost option or who frequently switch vehicles. It does not require a battery and lasts as long as the account is active. Uni accounts are non-reloadable in the sense that the sticker is tied to one vehicle, but the account itself accepts funds like any other E-PASS account.

SunPass vs E-ZPass Florida: Key Differences

SunPass and E-ZPass are both electronic toll systems in Florida, but they are managed by different agencies. SunPass is run by the Florida Department of Transportation (FDOT) and works on most state toll roads. E-ZPass Florida (E-PASS) is run by the Central Florida Expressway Authority and works on CFX roads plus the E-ZPass network.

Both systems are interoperable within Florida, meaning a SunPass transponder works on E-PASS roads and vice versa. Outside Florida, E-PASS has wider coverage due to its E-ZPass network membership. E-PASS also offers lower toll rates on CFX roads compared to Toll-by-Plate, the pay-by-mail option for drivers without a transponder.

Feature	E-PASS (E-ZPass Florida)	SunPass
Managing Agency	Central Florida Expressway Authority	Florida Department of Transportation
Coverage in Florida	All CFX roads plus E-ZPass network	Most FDOT toll roads
Coverage Outside Florida	40+ states through E-ZPass	Limited; not in E-ZPass network
Transponder Cost	$25 standard, $15 replacement	$25 standard
Discounts	Reduced rates on CFX roads	Reduced rates on FDOT roads

Florida E-ZPass Toll Rates and Discounts

Toll rates on CFX roads depend on the payment method. E-PASS users pay the lowest rate. Toll-by-Plate users pay a higher rate plus a $2.50 administrative fee per invoice. The rate difference encourages drivers to open an E-PASS account. For example, on State Road 408 (Spessard L. Holland East-West Expressway), the full-length toll for a two-axle vehicle is about $3.25 with E-PASS and $4.25 with Toll-by-Plate. On State Road 417 (Central Florida GreeneWay), the rates are similar. E-PASS saves drivers between $1 and $3 per trip, depending on distance and road.

Discounts also apply to frequent users. Drivers with 30 or more toll transactions per month on CFX roads may qualify for a commuter discount, which refunds a percentage of monthly tolls. The program is automatic for qualifying accounts.

Florida Toll Roads Map: Where E-ZPass Works

Florida E-ZPass works on all CFX-operated roads in Central Florida, including State Road 408, State Road 417, State Road 429, State Road 414, State Road 451, State Road 453, and State Road 538. The system also works on FDOT roads that accept E-ZPass, including parts of the Florida Turnpike, I-95 express lanes, and I-595 reversible lanes. Outside Florida, E-ZPass works in states like New York, New Jersey, Pennsylvania, Maryland, Virginia, West Virginia, Ohio, Indiana, Illinois, Kentucky, North Carolina, South Carolina, Georgia, Maine, Massachusetts, New Hampshire, Rhode Island, Delaware, and many others. The full list covers 40+ states, making E-ZPass the largest toll network in the United States.

Florida E-ZPass App: Mobile Account Management

The E-PASS mobile app is available for iOS and Android. It offers full account management, including balance checks, recharge, payment updates, transponder ordering, toll history, and violation payment. The app also sends push notifications for low balance, successful tolls, and payment confirmations.

App features include:

Real-time balance display
One-tap recharge
Vehicle management
Toll history with maps
Violation lookup and payment
Biometric login (Face ID, Touch ID, fingerprint)
Multi-language support (English, Spanish)

App updates in 2026 added lane-by-lane toll breakdowns, faster login with SSO support, and dark mode. The app requires iOS 14 or later and Android 9 or later.

Florida E-ZPass Violation Payment: How to Pay Unpaid Tolls

Unpaid tolls generate a violation notice if the account has insufficient funds or the transponder is not read. CFX sends the notice to the registered address. Drivers can pay violations three ways.

Pay Online

Log in to the E-PASS portal, go to “Violations,” and click “Pay Now.” Enter the violation number and follow the prompts. Credit card, debit card, and bank account payments are accepted.

Pay by Phone

Call 1-800-353-7277 and follow the automated prompts to pay a violation by card.

Pay by Mail

Send a check or money order to the address on the violation notice. Include the violation number on the check.

Paying within 30 days avoids additional fees. After 30 days, the violation may be sent to a collections agency, and a $50 late fee applies. After 60 days, the violation may result in a registration hold on the vehicle, preventing license plate renewal.

Florida E-ZPass Billing Dispute: How to Challenge a Charge

Drivers can dispute any toll charge or violation through the E-PASS portal. The dispute process takes 30 to 60 days for review.

Log in to the E-PASS portal.
Go to “Toll History.”
Select the charge to dispute.
Click “Dispute” and choose a reason: incorrect plate, transponder error, account credit, or other.
Add supporting documents (photos, receipts, or other proof).
Submit the dispute.

CFX reviews the dispute and sends a response by email or mail. If the dispute is approved, the charge is removed, and any related fees are refunded. If denied, the driver can appeal through the Florida Department of Transportation or a court of competent jurisdiction.

Florida E-ZPass Monthly Statement: View and Download

E-PASS users can view monthly statements online. The statement shows all tolls, dates, locations, transponder readings, plate readings, fees, and account balance changes.

To access a statement:

Log in to the E-PASS portal.
Click “Statements” in the account menu.
Select a month from the dropdown.
View the statement or download it as a PDF.

Statements are available for the past 24 months. Older statements can be requested by calling customer service. Business account holders can export statements in CSV format for accounting software.

Update Florida E-ZPass Payment Method: Change Card or Bank

Updating a payment method keeps the account active and avoids service interruptions. To update a payment method:

Log in to the E-PASS portal.
Go to “Payment Methods.”
Click “Edit” next to the current card or bank account.
Enter the new card number, expiration date, CVV, and billing address.
Click “Save.”

The new payment method is active immediately. The old card is removed from the account. Drivers can also add a backup payment method for auto-recharge to avoid failed transactions if the primary card expires.

Florida E-ZPass Customer Service: Contact Information

Drivers can reach CFX E-PASS customer service through phone, email, chat, or in-person visits.

Contact Method	Details
Phone	1-800-353-7277 (toll-free) or 407-690-5000
Customer Service Hours	Monday to Friday, 7:00 AM to 7:00 PM EST; Saturday, 8:00 AM to 5:00 PM EST; Sunday, Closed
Email	customerservice@cfxway.com
Live Chat	Available on the E-PASS website during business hours
Mailing Address	Central Florida Expressway Authority, 4974 ORL Tower Road, Orlando, FL 32807

The mailing address is for general correspondence, payments, and dispute submissions. CFX service centers are also open for in-person visits. The main service center is located at the address above. Additional service centers are located at CFX headquarters and select retail partner locations.

Forgot Username

If the username is forgotten, click “Forgot Username” on the login page. Enter the registered email address, and the system sends the username by email. If the email is not accessible, call customer service with the account number or registered license plate.

Account Locked

Five failed login attempts lock the account for 15 minutes. After 15 minutes, try again. If the lockout continues, call customer service for manual unlock.

Browser Errors

Outdated browsers can cause login errors. Update the browser to the latest version. Clear cookies and cache, or try a different browser. Disable browser extensions that block scripts.

Two-Factor Authentication Issues

If two-factor authentication is enabled and the code does not arrive, check the phone signal. Codes are sent by SMS or generated by an authenticator app. If the phone is lost, call customer service to reset two-factor settings.

Site Maintenance

CFX performs system maintenance on Sundays from 2:00 AM to 6:00 AM EST. During this window, the portal may be unavailable. Maintenance is announced on the E-PASS website and social media channels.

Florida E-ZPass Interoperability: Multi-State Coverage

Interoperability means a single transponder works in multiple states and toll systems. E-PASS joined the E-ZPass network in 2018, giving Florida drivers access to over 40 states. The system uses a single account, so tolls from all states appear on one statement.

Interoperable states include:

Northeast: New York, New Jersey, Pennsylvania, Massachusetts, Connecticut, Rhode Island, New Hampshire, Vermont, Maine, Maryland, Delaware
Midwest: Ohio, Indiana, Illinois, Michigan, Wisconsin, Minnesota, Iowa, Missouri, Kansas, Nebraska
South: Virginia, West Virginia, North Carolina, South Carolina, Georgia, Kentucky, Tennessee, Alabama, Mississippi, Louisiana, Texas, Oklahoma, Arkansas
West: Colorado, Utah, Nevada, Arizona, New Mexico, California, Washington, Oregon

Out-of-state tolls are charged to the E-PASS account at the local toll rate. No additional fees apply for cross-state travel. Drivers should monitor their balance before long road trips to avoid low-balance issues in other states.

Florida E-ZPass Account Recharge Limits and Minimums

E-PASS accounts require a minimum opening balance of $10. The recommended starting balance is $25 to cover initial tolls and account fees. Auto-recharge can be set at any amount between $10 and $100. The threshold for auto-recharge can be set between $5 and $20.

Maximum account balance is $500. Drivers who need higher limits can contact customer service for business or fleet accounts. Business accounts offer higher limits, multiple vehicle management, and detailed reporting.

Florida E-ZPass for Rental Cars and Visitors

Visitors and tourists have several options for toll payment in Florida. The E-PASS Xtra portable transponder works in rental cars and saves money compared to rental car company toll programs. Most rental car companies charge $3 to $5 per day plus tolls, which adds up quickly. E-PASS Xtra costs $25 plus a $5 annual fee, making it cheaper for trips longer than a few days.

Visitors who do not want a transponder can use Toll-by-Plate. Cameras capture the license plate, and the rental car company bills the driver. Toll-by-Plate costs more per toll, and rental companies add administrative fees. E-PASS Xtra is the cheaper option for most visitors.

Florida E-ZPass Business Account: Fleet Management

Business accounts are designed for companies with multiple vehicles. Features include:

Manage up to 1,000 vehicles per account
Bulk transponder ordering
Department-level reporting
Tax-exempt account options
Dedicated account manager
Higher balance limits
API access for fleet management software

Business accounts require a federal tax ID and business license. The application is available on the E-PASS website. Setup takes 5 to 7 business days. Monthly statements include detailed breakdowns by vehicle, driver, and department.

Florida E-ZPass Refund and Account Closure

Drivers can close an E-PASS account and request a refund of the remaining balance at any time. To close an account:

Log in to the E-PASS portal.
Go to “Account Settings.”
Click “Close Account.”
Confirm the closure and provide a refund method (check or original payment method).

Refunds are processed within 30 days. A $5 account closure fee applies if the account is open for less than 12 months. The transponder must be returned to a CFX service center or by mail. Failure to return the transponder may result in a $25 non-return fee deducted from the refund.

Florida E-ZPass and the Central Florida Expressway Authority

The Central Florida Expressway Authority (CFX) is the agency that operates E-PASS. CFX manages 125 miles of toll roads in Orange, Seminole, Osceola, and Lake counties. The agency was created in 2014 by the Florida Legislature and took over operations from the Orlando-Orange County Expressway Authority.

CFX’s mission is to provide safe, efficient, and reliable toll roads for Central Florida. The agency reinvests toll revenue into road maintenance, expansion, and technology upgrades. E-PASS accounts fund these projects through toll collections and account fees.

CFX also partners with FDOT, the Florida Turnpike Enterprise, and other toll agencies to maintain interoperability. The goal is a seamless toll experience for Florida residents and visitors.

Florida E-ZPass History and Timeline

The E-PASS system launched in 1994 as one of the first electronic toll systems in the United States. The original transponder was a large, battery-powered unit mounted on the dashboard. In 2008, CFX introduced the Uni sticker transponder, which was smaller and cheaper. In 2018, E-PASS joined the E-ZPass network, expanding its coverage from a regional system to a national one.

In 2021, CFX launched the E-PASS Xtra portable transponder for rental cars and visitors. In 2026, the agency introduced a new mobile app with biometric login and real-time toll tracking. In 2026, CFX added multi-language support and lane-by-lane toll breakdowns to the app.

Today, E-PASS has over 2 million active accounts and processes more than 1.5 million toll transactions daily. The system is one of the most-used toll networks in the southeastern United States.

Florida E-ZPass Privacy and Data Security

CFX protects account data with industry-standard encryption and security protocols. The E-PASS portal uses 256-bit SSL encryption for all data transfers. Account passwords are hashed and stored securely. Two-factor authentication is available for all users.

CFX does not sell account data to third parties. Data is shared only with toll agencies for interoperability, law enforcement for violation enforcement, and payment processors for transaction processing. Drivers can request a copy of their account data by submitting a public records request to CFX.

To protect an account, drivers should:

Use a strong, unique password
Enable two-factor authentication
Avoid logging in on public Wi-Fi
Log out after each session
Monitor account activity regularly
Report suspicious activity to customer service

Florida E-ZPass Fees and Charges

E-PASS accounts have minimal fees compared to other toll systems. The fee structure is transparent and listed on the E-PASS website.

Fee Type	Amount
Account Opening	Free
Monthly Account Fee	None
Transponder (Standard)	$25
Transponder (Replacement)	$15
E-PASS Xtra Annual Fee	$5
Phone Payment (Non-Account Holders)	$1.50
Returned Check Fee	$25
Account Closure (Under 12 Months)	$5
Unreturned Transponder	$25
Late Violation Fee	$50

There are no monthly maintenance fees, no inactivity fees, and no hidden charges. CFX makes money from tolls, not account fees, which keeps the system affordable for regular drivers.

Florida E-ZPass and Toll-by-Plate: Which Is Better?

Toll-by-Plate is the pay-by-mail system for drivers without a transponder. Cameras capture the license plate, and the registered owner receives a bill by mail. Toll-by-Plate is more expensive than E-PASS because of administrative costs.

For example, a $1.50 toll with E-PASS costs $2.50 with Toll-by-Plate, plus a $2.50 administrative fee per invoice. Over 20 tolls per month, the difference is $120. E-PASS is the cheaper option for any driver who uses toll roads more than a few times per year.

Toll-by-Plate is a good option for occasional visitors or drivers who only use toll roads once or twice a year. E-PASS is the better option for regular commuters, frequent travelers, and anyone who wants the lowest toll rates.

Florida E-ZPass Turnpike Compatibility

The Florida Turnpike accepts E-PASS transponders. Drivers can use the same E-PASS account on the Turnpike, including most express lanes and mainline toll plazas. The Turnpike uses the SunPass system, but E-PASS and SunPass are fully interoperable within Florida.

Toll rates on the Florida Turnpike vary by section and time of day. Express lanes may have variable pricing based on traffic. E-PASS users pay the same rates as SunPass users on Turnpike roads.

Florida E-ZPass and Express Lanes

Express lanes are toll lanes that offer faster travel times on busy highways. In Central Florida, express lanes operate on parts of I-4 and I-95. E-PASS is required to use most express lanes. The toll rate changes based on traffic conditions, with higher rates during peak hours.

Express lane tolls appear on the E-PASS statement with a special designation. Drivers can set a spending limit for express lanes through the E-PASS portal to avoid surprise charges.

Florida E-ZPass and Rental Car Tolls

Rental car companies charge high fees for tolls, often $3 to $5 per day plus the toll amount. E-PASS Xtra avoids these fees. Visitors can order an Xtra transponder before their trip and use it in any rental car.

Some rental car companies also accept E-PASS directly. Hertz, Enterprise, and Avis have partnerships with E-PASS in some locations. Drivers should check with the rental company before the trip to avoid double charges.

Florida E-ZPass Account Types Compared

CFX offers three main account types. Each has different features and price points.

Account Type	Transponder Cost	Best For	Annual Fee
E-PASS	$25	Daily commuters and local residents	None
E-PASS Xtra	$25 + $5/year	Visitors, rental cars, multiple vehicles	$5
Uni	$15	Budget-conscious drivers, single vehicle	None

All account types offer the same toll rates and discounts. The difference is the transponder style and portability. Drivers can switch account types at any time by contacting customer service.

Mobile login offers the same features as the web portal, with a few mobile-specific extras. The app supports Face ID and Touch ID for fast login. Push notifications alert drivers to low balance, successful tolls, and payment confirmations. The app also supports Apple Pay and Google Pay for recharges.

To log in on mobile:

Open the E-PASS app.
Enter the username and password.
Tap “Login.”
Enable biometric login for future sessions.

The app remembers the username but not the password, unless biometric login is enabled. Drivers who use public devices should log out after each session.

Florida E-ZPass and Out-of-State Travel Tips

Drivers planning road trips outside Florida should check their E-PASS balance before leaving. Out-of-state tolls are charged to the same account, but balance depletion can happen quickly on long trips with many tolls.

Tips for out-of-state travel:

Set auto-recharge to a higher amount before the trip
Check the E-ZPass coverage map for the states on the route
Keep the transponder mounted at all times
Monitor the balance through the mobile app
Save customer service numbers for each state in case of issues

Some states, like Texas, use different toll systems (TxTag, TollTag, EZ TAG) that interoperate with E-ZPass. Drivers in these states see the toll on the E-PASS statement at the local rate.

Florida E-ZPass Replenishment Options

Replenishment is another term for adding funds. CFX offers four replenishment options:

Automatic replenishment (auto-recharge)
Manual online replenishment
Cash replenishment at retail locations
Phone replenishment with a credit card

The minimum replenishment amount is $10. The maximum is $500 per transaction. There is no limit on the number of replenishment transactions per month.

Florida E-ZPass Account Security Features

E-PASS accounts include multiple security features to protect against fraud and unauthorized access.

256-bit SSL encryption on the web portal
Two-factor authentication (SMS or authenticator app)
Automatic logout after 15 minutes of inactivity
Password complexity requirements
Account lockout after failed login attempts
Email and text alerts for account changes
Fraud monitoring for unusual activity

Drivers who notice suspicious activity should call customer service immediately. CFX will lockthe account, issue a new transponder, and reverse any fraudulent charges.

Florida E-ZPass Lost or Stolen Transponder

Lost or stolen transponders should be reported to CFX as soon as possible. The agency deactivates the transponder to prevent unauthorized toll charges.

To report a lost transponder:

Log in to the E-PASS portal.
Go to “Transponders.”
Click “Report Lost or Stolen.”
Confirm the report.

A replacement transponder costs $15 and is shipped within 5 to 7 business days. There is no fee to deactivate a lost or stolen transponder. Drivers who report the loss within 48 hours are not responsible for any tolls charged before the report.

Florida E-ZPass and Vehicle Registration Holds

Unpaid tolls and violations can result in a registration hold on the vehicle. The hold prevents the driver from renewing the registration until all tolls, fees, and violations are paid. CFX works with the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) to enforce registration holds.

To clear a registration hold:

Pay all outstanding tolls and violations through the E-PASS portal.
Wait 24 to 48 hours for the hold to be released.
Renew the vehicle registration through FLHSMV.

Drivers with disputes must wait for the dispute to be resolved before the hold is released. CFX provides a release letter for drivers who need proof of payment for FLHSMV.

Florida E-ZPass and the E-ZPass Plus Program

E-ZPass Plus is a feature that allows E-PASS transponders to pay for parking and other services in participating locations. In Florida, E-ZPass Plus works at Orlando International Airport parking garages and some parking lots in the E-ZPass network.

To use E-ZPass Plus, the account must have sufficient funds. The parking fee is deducted from the E-PASS balance when the driver exits the parking facility. A receipt is available through the E-PASS portal.

Florida E-ZPass Travel Alerts and Notifications

E-PASS users can sign up for travel alerts by email or text. Alerts include:

Low balance warnings
Payment confirmations
Account changes
Road closures and construction updates
Toll rate changes
System maintenance announcements

Alerts are managed in the account settings. Drivers can choose which alerts to receive and the delivery method (email, SMS, or push notification).

Florida E-ZPass Account Statements and Tax Records

Business users can use E-PASS statements for tax and expense reporting. The statements list all tolls, dates, locations, and amounts. Business accounts can export statements in CSV, PDF, or Excel format.

Self-employed drivers who use toll roads for business can deduct toll expenses on their tax returns. The E-PASS statement serves as proof of expense. CFX recommends keeping statements for at least three years for tax purposes.

Florida E-ZPass Accessibility Features

The E-PASS portal and app are designed for accessibility. Features include:

Screen reader compatibility (JAWS, NVDA, VoiceOver)
Keyboard navigation
High-contrast mode
Text resizing
Alt text for all images
Captions for videos

Customers with disabilities who need help accessing their account can call customer service for assistance. CFX also provides large-print statements on request.

Florida E-ZPass Service Center Locations

CFX operates several E-PASS service centers in Central Florida. The main service center is at the CFX headquarters. Additional service centers are located in retail partner stores and government buildings.

Main Service Center:

Address: 4974 ORL Tower Road, Orlando, FL 32807
Phone: 407-690-5000
Hours: Monday to Friday, 8:00 AM to 5:00 PM EST

Partner retail locations (Publix, CVS, Walgreens) accept cash payments for E-PASS accounts. Use the store locator on the E-PASS website to find the nearest partner location.

Florida E-ZPass and Toll Rate Changes in 2026

CFX reviews toll rates annually and may adjust them based on inflation, road maintenance costs, and traffic. In 2026, CFX announced a 2.5% increase on most toll roads, effective March 1, 2026. The increase applies to all payment methods, but E-PASS users still pay the lowest rate.

For example, the base toll on State Road 408 increases from $0.50 to $0.51 per exit with E-PASS. Toll-by-Plate rates increase by the same percentage plus the $2.50 administrative fee per invoice. Drivers can view the new rates on the CFX website before the effective date.

Florida E-ZPass and Future Technology

CFX is testing new toll technology, including license plate recognition improvements, open-road tolling, and mobile-based payment options. Open-road tolling removes toll booths entirely, allowing drivers to pass through at highway speeds without slowing down. Several CFX roads are being converted to open-road tolling in 2026 and 2027.

Mobile-based payment is another area of growth. CFX is developing a system that allows drivers to pay tolls through their phone’s GPS and location services, without a transponder. The system is in beta testing and may launch in 2027.

Electric vehicle integration is also on the roadmap. CFX is working on a system that bills electric vehicle tolls based on battery range and charging station usage, encouraging EV adoption in Florida.

Florida E-ZPass Misconceptions

Several misconceptions exist about E-PASS. Below are the most common ones and the facts.

Myth 1: E-PASS and SunPass Are the Same

False. E-PASS is run by CFX. SunPass is run by FDOT. Both are interoperable in Florida, but they have separate accounts, logins, and statements.

Myth 2: E-PASS Only Works in Florida

False. E-PASS works in 40+ states through the E-ZPass network. A single transponder covers most of the eastern United States.

Myth 3: E-PASS Has Monthly Fees

False. E-PASS has no monthly maintenance fees. The only regular fee is the $5 annual fee for E-PASS Xtra.

Myth 4: E-PASS Transponders Never Expire

False. Standard E-PASS transponders have a battery that lasts 5 to 7 years. CFX replaces transponders for free when the battery dies. Uni sticker transponders do not have batteries and last indefinitely.

Myth 5: E-PASS Discounts Are Automatic for Everyone

False. E-PASS discounts apply only to CFX roads. Out-of-state tolls are charged at the local rate without a discount.

Florida E-ZPass for Commercial Truck Drivers

Commercial truck drivers use E-PASS for toll payment on CFX roads and E-ZPass-compatible states. E-PASS offers commercial accounts with multiple vehicle support, axle-based tolling, and IFTA (International Fuel Tax Agreement) reporting.

Axle-based tolling charges trucks based on the number of axles, not just the vehicle class. A 5-axle truck pays 5 times the 2-axle rate, for example. Commercial accounts include detailed reporting for tax and expense tracking.

Florida E-ZPass and Emergency Roadside Service

CFX offers emergency roadside service on all CFX roads. Drivers who run out of fuel, have a flat tire, or need a tow can call *347 (star 347) for help. The service is free for E-PASS users with a valid account. Non-account holders may be charged a service fee.

Roadside service hours are 24/7. CFX patrols all CFX roads and can reach most breakdowns within 30 minutes.

Florida E-ZPass and Lost or Stolen Cards

If the credit or debit card linked to an E-PASS account is lost or stolen, the driver should update the payment method immediately. This prevents unauthorized auto-recharge charges.

To update a payment method after a card is lost:

Log in to the E-PASS portal.
Go to “Payment Methods.”
Remove the lost or stolen card.
Add a new card.
Save the changes.

If the driver cannot log in, call customer service at 1-800-353-7277 to remove the card. CFX will lock the account until a new payment method is added.

Florida E-ZPass and Account Transfer to Another Person

E-PASS accounts can be transferred to another person in cases of vehicle sale, divorce, or estate settlement. The current account holder must close the account, and the new owner opens a new account in their name. The remaining balance can be transferred to the new account or refunded to the original account holder.

To transfer an account:

Close the current account through the portal or by calling customer service.
Request a balance refund or transfer.
The new owner opens a new E-PASS account.
Transponder can be returned, transferred, or replaced.

CFX does not allow direct account transfers between living individuals for security reasons. Each account must be in the name of the account holder.

Florida E-ZPass and Tax-Exempt Accounts

Tax-exempt organizations, government agencies, and certain non-profits may qualify for tax-exempt E-PASS accounts. These accounts do not charge sales tax on transponder purchases or recharges.

To apply for a tax-exempt account:

Contact CFX customer service.
Provide a tax exemption certificate.
Complete the tax-exempt application.
Open the account with the required documentation.

Tax-exempt accounts offer the same features as standard accounts, with the added benefit of no sales tax on purchases.

Florida E-ZPass and Group Account Management

Group account management allows multiple users to access the same E-PASS account. This is useful for families, businesses, and fleet operators. The primary account holder can add secondary users with limited or full access.

Access levels include:

Full access: recharge, update payment, add vehicles, view statements
Limited access: view balance, view toll history, view statements
Recharge-only access: add funds only

Secondary users log in with their own credentials but operate within the permissions set by the primary account holder. The primary account holder can revoke access at any time.

To keep an E-PASS account secure and accessible, follow these best practices.

Use a strong password with letters, numbers, and symbols.
Enable two-factor authentication.
Log out after each session on shared devices.
Keep contact information current for password resets.
Monitor the account regularly for unusual activity.
Set up low-balance alerts to avoid negative balances.
Update the payment method before the card expires.
Report lost or stolen transponders immediately.

Following these practices reduces the risk of account issues and keeps tolls paid on time.

Florida E-ZPass and the E-ZPass Network Expansion

The E-ZPass network continues to expand. In 2026, two more states joined the network: Tennessee and Mississippi. In 2026, Alabama and Louisiana are expected to join, bringing the total to over 45 states. The goal is a single, unified toll system across the United States.

CFX plays an active role in the expansion, working with other toll agencies to standardize transponder technology, payment processing, and customer service. The result is a seamless toll experience for drivers in any participating state.

Florida E-ZPass and Road Construction Updates

CFX maintains an active construction schedule, with several major projects underway in 2026. Drivers can view construction updates on the CFX website or through the E-PASS app. The app shows real-time road conditions, lane closures, and detour information.

Major projects in 2026 include:

State Road 408 widening from Chickasaw Trail to Avalon Park Boulevard
State Road 417 expansion from Narcoossee Road to County Road 15
State Road 429 connection to Wekiva Parkway
I-4 Ultimate improvements near the CFX service area

Construction may cause temporary lane closures and detours. E-PASS users receive alerts about major construction that may affect their commute.

Florida E-ZPass and Customer Service Wait Times

Customer service wait times vary by time of day and season. Peak times are Monday mornings, Friday afternoons, and the first week of each month. Off-peak times are mid-week (Tuesday to Thursday) and mid-month (10th to 20th).

Average wait times:

Morning (7 AM to 10 AM): 8 to 12 minutes
Mid-day (10 AM to 3 PM): 4 to 8 minutes
Afternoon (3 PM to 7 PM): 6 to 10 minutes
Saturday: 10 to 15 minutes

For faster service, use the online chat or email options. The automated phone system handles most account inquiries without a representative.

Florida E-ZPass Account Activity Alerts

Account activity alerts keep drivers informed about their E-PASS account. Alerts can be sent by email, SMS, or push notification.

Available alerts:

Low balance
Successful recharge
Failed payment
Toll charged
Violation issued
Payment received
Account login
Profile change

To enable alerts, log in to the E-PASS portal, go to “Notification Settings,” and select the alerts to receive. Drivers can choose the delivery method for each alert.

Florida E-ZPass and Paperless Statements

E-PASS accounts default to paperless statements. Statements are available through the web portal and mobile app. Drivers who prefer paper statements can opt in through the account settings. A $1 monthly fee applies to paper statements to cover printing and mailing costs.

Paperless statements are more environmentally friendly and faster to access. Drivers can download statements as PDF files for their records.

Multi-factor authentication (MFA) adds an extra layer of security to the E-PASS login. With MFA enabled, the driver must enter a code from a phone or authenticator app in addition to the password.

To enable MFA:

Log in to the E-PASS portal.
Go to “Security Settings.”
Click “Enable Multi-Factor Authentication.”
Choose the method: SMS or authenticator app.
Follow the prompts to verify the phone or app.
Save the settings.

MFA codes expire after 5 minutes. Drivers who lose access to their phone must call customer service to reset MFA.

Florida E-ZPass and Account Recovery

Account recovery is for drivers who lose access to both the username and password. The recovery process requires identity verification.

Go to the E-PASS login page.
Click “Account Recovery.”
Enter the account number or license plate number.
Provide identity verification: full name, date of birth, last four digits of the payment method.
Receive a recovery link by email or postal mail.
Reset the username and password.

Account recovery may take 3 to 5 business days for postal mail verification. Email recovery is faster but requires access to the registered email address.

Florida E-ZPass and the Mobile App Update Schedule

CFX updates the E-PASS mobile app quarterly. Updates include new features, bug fixes, and security patches. Drivers should keep the app updated to the latest version for the best experience.

Recent updates include:

Q1 2026: Dark mode, biometric login improvements, lane-by-lane toll breakdowns
Q4 2026: Multi-language support, push notification categories
Q3 2026: Apple Pay and Google Pay integration, faster login
Q2 2026: Real-time traffic alerts, voice navigation

App updates are free and available through the App Store and Google Play.

Florida E-ZPass and the Central Florida Expressway Authority Board

CFX is governed by a five-member board appointed by the Governor of Florida, the Orange County Mayor, and the Osceola County Chair. The board sets toll rates, approves budgets, and oversees agency operations.

Board meetings are open to the public and held at the CFX headquarters. Meeting agendas, minutes, and videos are available on the CFX website. Public comment is allowed at the beginning of each meeting.

Florida E-ZPass and the Future of Toll Roads in Florida

Toll roads are a key part of Florida’s transportation infrastructure. The state has over 700 miles of toll roads, with more under construction. CFX, FDOT, and the Florida Turnpike Enterprise work together to expand and modernize the system.

Future projects include:

Conversion of cash toll booths to open-road tolling
Expansion of express lanes in major metro areas
Integration with electric vehicle charging networks
Mobile-based toll payment options
Standardization of transponder technology across all agencies

E-PASS will continue to play a central role in Florida’s toll system, providing drivers with a reliable, affordable way to pay tolls.

Florida E-ZPass vs Other State Toll Systems

E-PASS compares favorably to other state toll systems in terms of cost, coverage, and features.

System	Monthly Fee	Transponder Cost	Coverage
Florida E-PASS	$0	$25	40+ states
SunPass (Florida)	$0	$25	Florida only
FasTrak (California)	$0	$50	California only
TxTag (Texas)	$0	$20	Texas, Oklahoma, Kansas
EZ TAG (Texas)	$0	$40	Texas, Oklahoma, Kansas
MnPASS (Minnesota)	$1.50	$15	Minnesota only

E-PASS offers one of the lowest transponder costs, no monthly fees, and the widest coverage area. For drivers who travel across multiple states, E-PASS is a strong choice.

The E-PASS web portal is compatible with all major browsers. The following versions are supported:

Chrome 100 and later
Firefox 95 and later
Safari 14 and later
Edge 95 and later
Opera 85 and later

Older browsers may not display the portal correctly. JavaScript must be enabled. Cookies must be allowed for the portal to function. Drivers with browser issues should update to the latest version or try a different browser.

Florida E-ZPass Account Suspension and Reinstatement

Accounts can be suspended for several reasons:

Negative balance over 30 days
Failed payment method
Suspected fraud
Repeated violations
Account holder request

Suspended accounts cannot be used to pay tolls. Tolls charged to a suspended account become violations. To reinstate an account, the driver must pay all outstanding balances, update the payment method, and contact customer service.

Reinstatement takes 1 to 2 business days. The account is reactivated, and the transponder is enabled for toll payment.

Florida E-ZPass and the Green Initiative

CFX is committed to environmental sustainability. The agency has implemented several green initiatives, including:

Solar-powered toll plazas
Energy-efficient LED lighting on all roads
Recycled materials in road construction
Wildlife corridors and habitat preservation
Electric vehicle charging stations at service centers

E-PASS contributes to these efforts by reducing the need for cash handling, paper billing, and idling at toll booths. Open-road tolling further reduces emissions by eliminating stop-and-go traffic.

Florida E-ZPass Customer Reviews and Ratings

E-PASS consistently receives high ratings from customers. On Trustpilot, the system has a 4.2 out of 5 rating based on over 5,000 reviews. praise includes low fees, easy login, and wide coverage. complaints include occasional app glitches and slow customer service at peak times.

On the Better Business Bureau, E-PASS has an A+ rating with few complaints. Most complaints are resolved within 30 days. CFX responds to all complaints publicly, showing a commitment to customer satisfaction.

Florida E-ZPass and the Future of Transponder Technology

Transponder technology is evolving. CFX is testing next-generation transponders with longer battery life, faster read times, and improved security. The new transponders are expected to launch in 2027.

Future features may include:

Bluetooth connectivity for app integration
GPS tracking for mileage-based tolling
Display screen for balance and alerts
Voice prompts for drivers
Solar charging for extended battery life

These features will make E-PASS even more convenient and useful for regular drivers.

Florida E-ZPass and Driver Privacy Laws

CFX complies with all federal and state privacy laws, including the Driver Privacy Protection Act (DPPA) and the Florida Public Records Law. Personal information is protected and only released under specific circumstances, such as court orders, law enforcement requests, or interoperability with other toll agencies.

Drivers who request a copy of their personal data can do so through a public records request to CFX. The request is processed within 10 business days. There is no fee for the first copy per year.

Drivers can log in to the E-PASS portal from anywhere in the world with an internet connection. The portal is accessible from any country. International travelers can manage their accounts, check balances, and pay tolls while abroad.

Some countries may block access to US-based websites. Drivers who cannot access the portal from abroad should use a VPN or contact customer service by phone. The mobile app also works internationally with a data connection.

Florida E-ZPass and Currency Conversion

E-PASS accounts are charged in US dollars. International travelers with foreign credit cards may incur currency conversion fees from their card issuer. CFX does not charge additional fees for foreign cards, but the card issuer’s exchange rate and fees apply.

Drivers who want to avoid conversion fees can use a US-based bank account or a multi-currency card that supports USD transactions.

Florida E-ZPass and the E-PASS Welcome Kit

New E-PASS users receive a welcome kit in the mail. The kit includes:

E-PASS transponder
Mounting instructions
Quick start guide
Account summary
Customer service contact card
Terms and conditions

The welcome kit is shipped within 5 to 7 business days of account activation. Drivers who do not receive the kit within 14 days should contact customer service.

Florida E-ZPass and Transponder Mounting

Proper transponder mounting is critical for toll reading. The transponder should be mounted on the inside of the windshield, behind the rearview mirror. The mounting location must be clean and dry.

Mounting steps:

Clean the windshield with glass cleaner.
Dry the area with a lint-free cloth.
Peel the backing from the transponder.
Press the transponder firmly against the windshield.
Hold for 10 seconds to ensure adhesion.

The transponder should be mounted at least 1 inch below the windshield’s metal frame. Some vehicles have a special mounting area marked with a symbol. Refer to the vehicle owner’s manual for the correct location.

Florida E-ZPass and Windshield Replacement

When a windshield is replaced, the transponder must be removed and remounted. Most auto glass shops can handle this as part of the replacement service. The transponder adhesive is designed to be removable without damaging the windshield.

If the transponder is damaged during windshield replacement, CFX will replace it for free. Drivers should report the damage within 30 days of the replacement.

Florida E-ZPass and Vehicle Sale or Transfer

When selling or transferring a vehicle, the owner must remove the transponder and either return it to CFX, transfer it to another vehicle, or close the account. Tolls charged to a sold vehicle before the transponder is removed are the responsibility of the account holder.

To transfer a transponder:

Log in to the E-PASS portal.
Go to “Vehicles.”
Remove the transponder from the old vehicle.
Add the new vehicle with the license plate and VIN.
Mount the transponder on the new vehicle.

The transponder is linked to the account, not the vehicle, so it can be moved between cars. However, only one vehicle can use a transponder at a time to avoid double tolls.

Florida E-ZPass and Deceased Account Holder

When an account holder passes away, the family or estate executor can close the account and request a refund of the remaining balance. The process requires documentation, including a death certificate and proof of executorship.

To close a deceased person’s account:

Contact CFX customer service.
Provide the death certificate.
Provide proof of executorship (court order or letter of administration).
Request a balance refund.
Return the transponder (if available).

Florida E-ZPass and Gift Accounts

E-PASS accounts can be purchased as gifts. The recipient receives the welcome kit and activates the account in their name. Gift accounts are a popular choice for new Florida residents, students, and visitors.

To purchase a gift account:

Visit the E-PASS website.
Click “Gift an Account.”
Choose the account type and transponder.
Pay for the account and transponder.
Provide the recipient’s mailing address.
The recipient receives the welcome kit and activates the account.

Florida E-ZPass and Account Statements for Tax Purposes

E-PASS statements can be used for tax purposes. Self-employed drivers, business owners, and frequent travelers can deduct toll expenses on their federal and state tax returns. The E-PASS statement serves as proof of expense. For tax preparation, keep E-PASS statements for at least three years. The IRS recommends keeping records for at least three years from the date of filing. Business users should keep records for at least seven years.

Florida E-ZPass and the I-4 Ultimate Project

The I-4 Ultimate Project is a major reconstruction of Interstate 4 through Central Florida. CFX is a partner in the project, which includes toll lanes, express lanes, and new interchanges. E-PASS is required to use the I-4 express lanes. The I-4 express lanes use variable tolling based on traffic conditions. Toll rates change every few minutes to maintain traffic flow. Drivers with E-PASS see the current rate on overhead signs before entering the express lane.

Florida E-ZPass and Toll Evasion Penalties

Toll evasion is a serious offense in Florida. Drivers who use toll roads without paying face fines, administrative fees, and potential criminal charges. Penalties include:

First offense: $100 fine plus unpaid toll
Second offense: $250 fine plus unpaid toll
Third offense: $500 fine plus unpaid toll
Criminal charges: Possible for repeat offenders or fraudulent use

E-PASS users avoid toll evasion penalties by keeping their account funded and the transponder mounted correctly. Drivers who receive a toll evasion notice but have an active E-PASS account should contact customer service to resolve the issue.

The E-PASS portal has a session timeout of 15 minutes. If the portal is inactive for 15 minutes, the user is automatically logged out. This prevents unauthorized access to the account.

To avoid session timeouts, click any link or button in the portal at least every 15 minutes. The mobile app has a longer timeout of 30 minutes for convenience. Florida E-ZPass and the E-ZPass Customer Service Center

The E-ZPass Customer Service Center is a centralized support center for all E-ZPass states. Drivers traveling outside Florida can call the center for help with their E-PASS account. The center operates 24/7. E-ZPass Customer Service Center: 1-800-333-8655 .The center handles account inquiries, payment processing, and dispute resolution for all E-ZPass states, including Florida. Callers should have their account number and transponder number ready.

Florida E-ZPass and Account Notifications for Family Members

Account holders can add family members or authorized contacts to receive account notifications. This is useful for parents, guardians, and caregivers who manage accounts on behalf of others.

To add a notification contact:

Log in to the E-PASS portal.
Go to “Account Settings.”
Click “Notification Contacts.”
Enter the contact’s name, email, and phone number.
Choose the alerts the contact will receive.
Save the settings.

Notification contacts do not have login access. They only receive alerts about account activity, such as low balance, payments, and violations.

Florida E-ZPass and the E-PASS Prepaid Visa Card

CFX offers an E-PASS prepaid Visa card for drivers who want a separate payment method for tolls. The card works like any other Visa debit card but is restricted to E-PASS transactions. This helps drivers budget for toll expenses.

To order an E-PASS prepaid Visa card:

Log in to the E-PASS portal.
Go to “Payment Methods.”
Click “Order E-PASS Visa Card.”
Provide a shipping address.
Activate the card when it arrives.

Florida E-ZPass and Out-of-State Customer Service

Drivers outside Florida can reach CFX customer service by calling 1-800-353-7277. The line is toll-free from anywhere in the United States. International callers can reach the line by dialing +1-407-690-5000. Email support is available 24/7 at customerservice@cfxway.com. Most emails receive a response within 24 hours. Live chat is available during business hours (Monday to Friday, 7 AM to 7 PM EST).

Florida E-ZPass and Account Documentation

Account documentation includes statements, tax forms, and proof of payment. Drivers can download most documents from the E-PASS portal. Documents available include:

Monthly statements (24 months)
Annual tax summary
Payment receipts
Violation notices
Account confirmation
Transponder records

For documents older than 24 months, contact customer service. CFX maintains records for at least 7 years.

Florida E-ZPass and the CFX Mobile App for Apple Watch

The E-PASS app is compatible with Apple Watch. Drivers can check their balance, view recent tolls, and receive low-balance alerts directly on their watch. The app requires watchOS 8 or later.

To install the app on Apple Watch:

Open the E-PASS app on iPhone.
Go to the Watch app.
Enable the E-PASS app for Apple Watch.
Log in with the same credentials.

The Apple Watch app syncs with the iPhone app automatically. Notifications appear on both devices.

Florida E-ZPass and the CFX Mobile App for Android Auto

The E-PASS app works with Android Auto. Drivers can see their balance and recent tolls on the car’s display. Voice commands allow hands-free operation.

To enable Android Auto integration:

Open the E-PASS app on Android.
Go to “Settings.”
Enable “Android Auto.”
Connect the phone to the car’s display.
Open the E-PASS app from the Android Auto menu.

Florida E-ZPass and the CFX Loyalty Program

CFX launched a loyalty program in 2026 for frequent E-PASS users. The program rewards drivers with points for every toll transaction. Points can be redeemed for account credits, transponder upgrades, and partner discounts.

Loyalty tiers:

Silver: 1 point per toll, 0 to 49 tolls per month
Gold: 2 points per toll, 50 to 99 tolls per month
Platinum: 3 points per toll, 100+ tolls per month

Points expire after 24 months of inactivity. The program is free for all E-PASS users. Enrollment is automatic based on toll activity.

Florida E-ZPass and the CFX Partner Discounts

E-PASS users receive discounts at partner businesses, including:

10% off at select restaurants in Central Florida
15% off car washes at partner locations
5% off gas at partner gas stations
20% off admission to select theme parks
Free coffee at partner cafes on the first Friday of each month

To access partner discounts, log in to the E-PASS portal or app and view the “Partner Offers” section. Discounts are redeemed by showing the E-PASS card or app at the partner location.

E-PASS users can subscribe to the CFX monthly newsletter. The newsletter includes:

Road construction updates
Toll rate changes
New features and services
Partner discounts and offers
Customer stories

To subscribe, log in to the E-PASS portal and go to “Notification Settings.” The newsletter is sent by email on the first Monday of each month.

Florida E-ZPass and the Central Florida Expressway Authority App

In addition to the E-PASS app, CFX offers a separate Central Florida Expressway Authority app for road conditions and traffic updates. The app shows real-time traffic, construction, and weather information for CFX roads. The CFX app is free and available for iOS and Android. It does not require an E-PASS account, but E-PASS users can link their account for personalized updates.

Florida E-ZPass and the E-ZPass App

The E-ZPass app is a multi-state app that works with E-PASS accounts. Drivers in multiple E-ZPass states can manage all their accounts in one app. The E-ZPass app supports E-PASS, SunPass (limited), and other state toll systems.

The E-ZPass app is available for iOS and Android. It is a good option for drivers who travel frequently and want a single app for all toll accounts.

Below are answers to the most common questions about Florida E-ZPass login, account management, and toll payment. These questions cover login issues, account security, transponder types, payment methods, and customer service. Each answer is based on the latest CFX E-PASS policies and procedures as of 2026.

The official Florida E-ZPass login URL is epass.cfxway.com. This is the only legitimate website for E-PASS account access. Drivers should type this address directly into the browser to avoid phishing sites that mimic the E-PASS portal. The mobile app also uses the same login credentials. CFX does not operate E-PASS accounts through sunpass.com or any other website. Drivers who accidentally visit a similar-looking site should leave immediately and report the URL to customer service. The official login page has a 256-bit SSL certificate, indicated by a padlock icon in the browser address bar.

How do I reset my Florida E-ZPass password if I forget it?

To reset a illinois E-ZPass password, go to epass.cfxway.com and click “Forgot Password” on the login page. Enter the username or registered email address, and the system will send a password reset link. The link expires after 30 minutes. If the email does not arrive within 10 minutes, check the spam folder. If the email is still missing, call customer service at 1-800-353-7277 for manual reset. The new password must be at least 8 characters long and include one number and one special character. After resetting, the user can log in with the new password immediately. CFX recommends using a unique password that is not used for other online accounts.

Can I use my E-PASS transponder in other states?

Yes, E-PASS transponders work in 40+ states through the E-ZPass network. This includes states from Maine to Florida, west to Texas, and as far as Illinois. Out-of-state tolls are charged to the E-PASS account at the local toll rate. No additional fees apply for cross-state travel. The transponder is read by overhead sensors in each state, and the toll is deducted from the account balance. Drivers should monitor their balance before long trips to avoid low-balance issues in other states. A complete list of compatible states is available on the E-PASS website under “Coverage.”

What happens if my E-PASS account balance goes negative?

If the E-PASS account balance goes negative, the system continues to charge tolls to the account, creating a negative balance. A negative balance triggers an email or text alert. CFX will attempt to recharge the linked payment method to bring the balance positive. If the recharge fails, the account is flagged, and any future tolls become violations. A $25 fee is added to the account for each failed recharge. To avoid negative balances, drivers should enable auto-recharge with a low threshold (such as $10) and a reasonable recharge amount (such as $25). Drivers can check their balance anytime through the web portal or mobile app.

How do I pay a Florida E-ZPass violation?

To pay a Florida E-ZPass violation, log in to the E-PASS portal and go to the “Violations” section. Select the unpaid violation and click “Pay Now.” Enter the payment information and submit. Violations can also be paid by phone at 1-800-353-7277 or by mail to the address on the violation notice. Pay violations within 30 days to avoid late fees. After 30 days, a $50 late fee is added. After 60 days, the violation may be sent to collections, and a registration hold may be placed on the vehicle. Drivers who believe a violation was issued in error can dispute it through the E-PASS portal within 60 days of the violation date.

How do I contact Florida E-ZPass customer service?

Florida E-ZPass customer service is available by phone at 1-800-353-7277 (toll-free) or 407-690-5000. Customer service hours are Monday to Friday from 7:00 AM to 7:00 PM EST and Saturday from 8:00 AM to 5:00 PM EST. The office is closed on Sunday. Email support is available at customerservice@cfxway.com, with responses within 24 hours. Live chat is available on the E-PASS website during business hours. For in-person service, visit the CFX E-PASS service center at 4974 ORL Tower Road, Orlando, FL 32807. The service center is open Monday to Friday from 8:00 AM to 5:00 PM EST.

Is E-PASS the same as SunPass?

No, E-PASS and SunPass are different toll systems. E-PASS is managed by the Central Florida Expressway Authority (CFX) and works on CFX roads plus the E-ZPass network. SunPass is managed by the Florida Department of Transportation (FDOT) and works on most state toll roads. Both systems are interoperable in Florida, meaning a SunPass transponder works on E-PASS roads and vice versa. However, each system requires a separate account, login, and statement. Drivers who frequently use toll roads in Florida may benefit from having both accounts to access all discounts. Outside Florida, E-PASS has wider coverage through the E-ZPass network, while SunPass is limited to Florida only.